Purchase at the tourism offices
After the purchase of Porto.CARD it is not possible to replace or claim a refund, in full or partial, even in the following situations:
- Loss or theft
- Partial use of the card’s option
Replacement of the card or refund of the value may be made at the tourism offices, in cases where there are anomalies of our
responsibility.
Purchase on Online Platforms
It is possible to cancel or change the date of Porto.CARD’s online purchase before exchanging the voucher for the card. For this, you should contact directly the online platform where you purchased the Porto.CARD.
The moment the customer has in his possession the Porto.CARD, the conditions are the same ones as "Purchase at the tourism offices".