About

The Citizen Service Office offers an integrated multi-channel support service (online, by phone, and in person), designed to meet the needs and expectations of Porto residents and all those who, for personal or professional reasons, interact with the Municipality of Porto.
Whichever channel you choose, the Citizen Service Office, working in coordination with other municipal services, ensures a competent, appropriate, and personalised response to your queries and requests.

Phone Support
Porto Line: (+351) 220 100 220
Hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.

In-Person Support
Schedule an appointment through the Porto Line: 220 100 220

Citizen Service Office
Praça General Humberto Delgado, 266
4000-286 Porto
Hours: Monday to Friday, from 9:00 a.m. to 7:00 p.m.

How to Get There

Nearby Points of Interest

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